Review our privacy and complaints policies, or lodge your feedback.
Xchanging is committed to providing prompt, helpful and courteous service.
We are always looking for ways to improve our service, however we recognise that sometimes things can go wrong. If your expectations of Xchanging’s service have not been met, we would like to hear your feedback as soon as possible. This gives us the chance to fix any problems and resolve issues.
Our complaints process is confidential, free and will not affect the outcome of any application you have made. We will respond promptly to any issues or concerns you raise with us.
You can provide feedback by:
NSW Complaints Policy (30KB PDF)