Customer Service
Review our privacy and complaints policies, or lodge your feedback.
Xchanging is committed to providing prompt, helpful and courteous service.
We are always looking for ways to improve our service, however we recognise that sometimes things can go wrong. If your expectations of Xchanging’s service have not been met, we would like to hear your feedback as soon as possible. This gives us the chance to fix any problems and resolve issues.
Our complaints process is confidential, free and will not affect the outcome of any application you have made. We will respond promptly to any issues or concerns you raise with us.
You can provide feedback by:
- calling our Customer Service Team on (02) 8667 9700 or toll free on 1800 803 905
- emailing us directly at customerservice.nsw@au.xchanging.com
- writing to us: Customer Service, Xchanging, PO Box Q1462, QVB Post Office, Sydney 1230
- visiting us: Customer Service, Xchanging, Level 2, 201 Elizabeth Street, Sydney NSW 2000
NSW Complaints Policy (30KB PDF)
Privacy Policy (238KB PDF)